I went to Starbucks yesterday morning, as I do most mornings. I was tired, it was early, and I wanted my coffee.
Most of the employees at Starbucks stores act as if they are there for one of two reasons: they need the paycheck, or their friends hang out there. A very small portion of employees choose to acknowledge, engage and empathize with the customers.
Eleven 14-hour days in a row at my job had me pooped, and not my normal, bubbly self at 6:30 on the morning of the twelfth day. Brittany recognized this and chose to take action.
She could have not noticed because she was busy with her own thoughts or talking to her coworkers. She could have noticed and chosen to ignore me. She could have said that I looked tired.
Brittany’s chosen action was to draw a silly smiley face on my cup and present it to me with a grin.
Simple, I know. And probably in the Starbucks manual of barista conduct. But Brittany chose to take action. And it worked.
I had a great day! Thank you, Brittany! You are your work!